Cherry from Indonesia called and said: "My escalator brush skirt has recently received complaints from many customers, saying that the brush has begun to deform and lose filament after half a year of installation. My customer asked me to replace it for free. As a result, my profit decreased. The purchase cost increased, and the company's brand image is destroyed."
After learning about Cherry's problems, we immediately introduced to her the world-renowned escalator brand company that our company has cooperated. Our company also has more than ten years of experience in the production of escalator brush skirt. The quality of brush and after-sales service are well received and praised by customers. Cherry is very happy about this but also wants to get after-sales service guarantees on the contract documents. After confirming the order for the escalator brush skirt with Cherry, we applied for a special three-year after-sales service for the company: under the action of non-external force, due to the bending deformation and filament loss caused by the quality, we can provide replacement for free.
About half a year later, Cherry called again: "Your escalator brush skirt is not only better than the previous supplier, but my customer is very recognized. And so far, there is no after-sales problem. I hope that you can become my long-term escalator brush skirt supplier."
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