Ms. Su who is engaged in the industrial door industry calls and said that she has always received complaints from customers recently, saying that the door sweep hair she is responsible for purchasing has signs of rust after being installed and used for a period of time, which affects the appearance and needs to be re-supplied by the supplier. The replacement of goods has a negative impact on the company’s reputation. After the company's leaders discussed and decided, I hope to re-select high-quality door sweep hair suppliers to cooperate.

We learned that the door sweep hair purchased by Miss Su’s client was installed on the door of the freezer. Since the base of the strip brush is made of electrolytic plate, and the property of the electrolytic plate is just a layer of anti-rust material on the surface, if the surface is scratched or in a humid environment, it is easier to rust and affect the appearance. Under the premise that the customer has no requirements on the material of the door sweep hair base, we recommend Miss Su to use 304 stainless steel or 316L stainless steel, both of which have the advantages of corrosion resistance, oxidation resistance, and no rust. Miss Su listened to our After the analysis, I felt that it made sense and said that I had to give feedback to the customer before deciding to replace the door sweep hair material.

Two days later, I received a call from Miss Su, saying that her client felt that this suggestion was very professional and was willing to increase the price to change the material, and placed the door sweep hair sample order to us on the same day.