In February, I received an email from John ’s customer in South America. Before receiving the test tube brush chemistry, the packaging was not suitable, which caused the carton to be damaged. The test tube brush chemistry inside was directly wet and stains were everywhere. The customer directly returned the product.

Our sales customer service Mary responded promptly after receiving the customer email, and John learned the picture of the previous test tube brush chemistry packaging. It turned out that the goods were shipped to South America. The carton was not palletized, and each carton was overfilled. There were no reminders such as anti-wetting, and there was no wrapping film on the carton. Mary sent us the export goods packaging to John. John was very satisfied with our packaging. First of all, we controlled the number of boxes-using a plastic pallet that can enter the truck on all sides-placing the goods on the pallet-wrapping with a wrapping film-and using packaging rope Fixed-Reminder signs such as anti-wet. John stated that he didn't need samples and ordered a large order directly from us.

After 50 days, John received a large shipment of test tube brush chemistry. He was very satisfied with our packaging and was never returned by the customer.