Ms. Yang, a purchaser from a wall plate accessories company in Hong Kong, recently received a complaint from a customer, because the white brush cable outlet provided by their company has shed hair. In order to avoid similar situations and problems from happening again, they decided to abandon their previous supplier and find another supplier. Ms. Yang has searched various information on the Internet, and after many comparisons, she believes that Aoqun has better qualifications. So he dialed Aoqun's number.

Mendy, the sales manager of Aoqun, assured Ms. Yang on the phone that if there is any hair loss from the installation and use to the replacement of the white brush cable outlet, Aoqun can replace the white brush cable outlet unconditionally and free of charge. Ms. Yang had just begun to show a half-trusted attitude because she thought it was an exaggeration by the supplier. Mendy then analyzed the root cause of hair loss in the white brush cable outlet with Miss Yang, and talked about some other customer cases. The root cause of the white brush cable outlet hair loss is caused by the tension of the glue wire, which has a lot to do with the production process of the metal iron white brush cable outlet. Aoqun has its own process standard specifications, requiring a white brush with a bottom width of ≥4mm Cable outlet, the glue wire tension is greater than 10N. In addition, the end treatment of white brush cable outlet is also closely related to hair loss. The three-punch knife and the four-punch knife used by Aoqun to interrupt the white brush cable outlet can handle the ends well to prevent the hair from falling out of the two ends. At the same time, Mendy also selected samples with similar specifications and materials according to the specifications of the white brush cable outlet currently used by Ms. Yang and sent them to the other party for comparison and testing.

One week after sending the samples, Ms. Yang gave feedback, replying that the tensile force of the Aoqun white brush cable outlet samples is indeed in accordance with the process standards mentioned by Mendy, and the end treatment is also very proper.