I received feedback from John of the UK that the last order of gutter brushes ordered from elsewhere was because the two ends were cut off, and the installer was easily scratched during installation, which led to slow production efficiency. He asked me if he can avoid this happening.

Our sales customer service Mary responded promptly 1 minute after receiving the customer's email, learned that the size of the gutter brushes needed to be ordered, and found that the two ends did not take the process of preventing scratches. We recommend that John use a protective cap that matches the stainless-steel wire. Because the protective cap is smooth, it can avoid scratches well.

In order to give John a more intuitive understanding, Mary also took a protective cap compared with the effect of gutter brushes without protective caps. John was very satisfied after seeing the results of the comparison, and asked us to provide him with 2 samples of gutter brushes. We sent the samples on the same day.

Three days later, John received samples of gutter brushes, and was very satisfied after the test that day, and ordered 10,000 gutter brushes with us.