In March, I received an e-mail from Albert of Swede, said that the filter brush aquarium had scratched the wrists of consumers, there was a great safety hazard, and customer complaints were received. Ask us if we can help him solve this problem.

Our gold sales customer service Andrew responded in a minute after receiving Albert's email. At the same time, I learned that the ends of the filter brush aquarium ordered by Albert from other places were cut off. After cutting the head and tail, it will be sharper, and the price will be relatively cheap. Consumers will be easily scratched if they are not careful. Andrew advised Albert to wear protective caps on both ends of the brush because the protective caps are smooth on both ends, so don't worry about scratching. Albert is very satisfied and paid usd 50 sample fee, hoping that we will send the sample within 6 days. We sent samples within 5 days.

After receiving the filter brush aquarium, Albert was very happy. He immediately tested it. He put his hand on the protective cap and slid it back and forth. It was very smooth and did not scratch his hands, which eliminated great security risks.